Telepractice™ Support

User Support

The first line of support for users (students) is the Site Administrator.  If you are a student and need help with any aspect of Telepractice, please contact your Site Administrator for assistance.

Administrator Support

If you are an administrator and need assistance with a support issue, please contact the HCV Telepractice Support line at 888.605.3573.  Our Product Support Representatives can answer routine questions or provide guidelines for problem troubleshooting

Business Hours

The HealthCare Vision, Inc., Corporate Office is open from 8:00 a.m. to 5:00 P.M., CT, Monday through Friday. The office is closed on six U.S. Federal Holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.

Support Hours

• Routine Support—8:00 A.M. to 5:00 P.M., CT, Monday through Friday.
• After Hours Emergencies—5:00 P.M. to 9:00 P.M., CT, Weekdays.
• Weekend, Holiday Emergencies—7:00 A.M. to 7:00 P.M., CT.

Sales Support

For more information about this or any of the HCV family of products, please call our sales department at 888.836.7428.